Refund policy

Requesting help or a refund

• Email [email protected] with the purchase email, approximate purchase time, plan, and a description of the problem.
• Do not send card numbers or other full payment credentials.
• Requests are reviewed against service usage, technical records, the payment provider status, and rights granted by applicable consumer law.

Technical failures

When a generation fails before delivery, Mosaixgen will normally try to restore the service or generation allowance. If paid access cannot be supplied within a reasonable time, a full or partial refund may be offered.

Limits

A change of mind after substantial use, a result based on incorrect settings, or content that cannot lawfully be processed may not qualify for a refund. This policy does not override cancellation, refund, or warranty rights that the law gives you.